QHRA has extensive experience and a successful track record helping healthcare organizations improve their strategic, financial, operational and market performance. Our ability to create rapid, significant and sustainable results are due to:

• Balancing strategy, revenue and cost interventions
• Using a comprehensive approach that reflects the fact that most organizations experience difficulty due to multiple, interrelated problems
• Reducing costs to competitive levels as volumes and/or revenues decline
• Increasing potential revenues through improved performance or identifying new sources of revenues
• Strategically and competitively repositioning organizations in their markets
• Reaching commitment and consensus among board, medical staff/faculty leaders, and management regarding the future direction of their organization and how to get there

Although our approaches are always customized based on the need of our clients we have found the following activities to provide great value.

I. Assessment

A swift assessment of a broad range of financial, operational, management, clinical and strategic issues, followed by a more in-depth review of areas with the greatest opportunity for improvement. We examine a broad range of areas such as management, operations, patient care, clinical services, clinical resource management, medical staff and physicians, finance and revenue cycle, managed care, strategy and market, information systems and governance.

II. Performance Improvement Plan

Develop recommendations for areas where vulnerabilities or opportunities for improvement are identified. For each recommendation, we provide detailed implementation steps and we encourage the immediate implementation of recommendations that unfold during development.

Wherever feasible, we work with our client's management team to develop and "pretest" recommendations before presentation to the organization's CEO, board and any other appropriate groups, e.g., managers or medical staff.

Our performance improvement plan results in the development of a comprehensive, detailed business plan. The plan includes:

• Assessment of financial, operational, management, clinical and strategic issues
• Performance objectives and benchmarks
• Recommendations for strategies and major tactics
• Detailed implementation steps
• Assigned accountabilities
• Implementation timetables
• Quantification of the financial impact of performance improvement interventions
• Required resources, e.g., capital or management support
• Major, potential barriers to implementation

III. Implementation Support

If desired we provide a talented and experienced team to provide short-term implementation support to help convert a business plan into concrete results or to help with specific projects.

Contact us for more information.