Statistical analysis leads to greater organizational efficiency and cost effectiveness. Lack of statistical understanding causes managers to focus on the wrong issues and questions. Approximately 85% of all issues result from system or process problems, rather than being caused by incapable or unmotivated employees. If managers understand normal statistical variation, they will ask more appropriate questions, make better decisions, reduce variation, and improve services and products. QHRA will provide the expertise that will guide your organization towards process and system improvements.